Need help? Browse the list of Frequently Asked Questions (FAQs) below or contact us at support@DogHeirs.com
Purchased a BarQR Tag or Label? Browse the BarQR FAQ for details on QR technology and support.
Q. Why can't I log in?
A. Firstly, make sure you have used the correct login username and password you have chosen for yourself. Your login username will be the unique word that does not contain numbers, spaces or special characters, and is NOT your email address.
If you have forgotten either your password password or username, just fill in your email address in our 'Forgot Password' or 'Forgot Username' pages, and wait for our email. Then follow the instructions included to retrieve this information.
Secondly, make sure you have activated your account. When you sign up to DogHeirs you should receive an activation email. You must click on the link sent to you in the activation email to enable your account. If you have not received this message, check your email filters (and junk mail box) and make sure you allow mail from us (Team@DogHeirs.com). You can resend this activation email to yourself as well.
Once your account is activated, you should be able to log in using the username and password you have chosen. If you have not received your activation email, can't find it in your email inbox or junk/spam box, or can't resend it, just send us a note at support@DogHeirs.com and well get you in!
Finally, to access all of DogHeirs' features and to make comments on the site, you will need to have an account. If you have not signed up for an account on DogHeirs the signup page is at www.DogHeirs.com/signup.
Q. I've forgotten my Password
A. If you've forgotten your password, go to our 'Forgot Password' and follow the instructions.
Q. I've forgotten my Username
A. If you've forgotten your username, go to our 'Forgot Username' page and follow the instructions.
Q. How can I change my password?
A. To change your existing password, login to your account. Go to your home page and under Dashboard select "Account Settings". Then fill in the Password area with your new password and click "Save Changes".
Q. How do I change the contact details on my profile?
A. Go to the "Home" section on the main menu and under Dashboard select "Manage My: Profile".
Q. Can I keep my contact details private on my profile?
A. There are settings to control what information you choose to make visible to others on your profile and your dog's profile. Individuals can still contact you if you have chosen not to display your contact details by registering on DogHeirs and sending you a private message.
Q. How do I change my Profile privacy?
A. Login and go to your Home page. Click on "Account settings" under the Dashboard. Select or deselect your preferred profile view. Click "Save Changes".
Q. How do I add a photo to my Profile?
A. See How to Upload a Photo below.
Q. How to I change my Profile's photo?
A. See How to Upload a Photo below.
Q. I don't see my City/Town under the Location selector in my profile. What can I do?
A. Be sure to email us so we can schedule it to be added to our database.
Q. How do I add professional skills to my profile?
A. If you are a pet professional and would like to add your skills to your profile for other members to see, then go to your Home page and select "Yes, I"m an expert" under the Dashboard. Then drag and drop the dog-friendly skills that apply. You can also add a separate Organization profile (for businesses and non-profits) to your account (see below).
Q. Can I delete my profile?
A. Yes, of course. Just click on 'Deactivate my account' in your account settings, and your profile will no longer exist.
Q. Can I reactivate my profile after I have deactivated it?
A. Please contact us at Team@DogHeirs.com.
Q. How can I change my email notification settings?
A. Login and go to your Home page. Click on "Account settings" under the Dashboard. Select or deselect the email notifications you wish to receive or not receive. Click "Save Changes".
Q. Why am I receiving email alerts for comments?
A. Your Account Settings are set so that you will receive email notifications for comments posted to your profile and comments posted to articles you have commented on. To change these settings go to your Home page and under the Dashboard, click "Account Settings". Select or deselect the Email Notifications you wish to receive or not receive. Click "Save Changes".
In order to upload photos to DogHeirs.com your computer/web browser will need the Adobe Flash plug-in. If your favorite web browser does not have Flash installed, or your mobile device does not support Flash, you will be unable to upload photos to our site. To download Adobe's Flash plug-in for your Web browser/computer please visit their website here.
Q. Why can't I upload my picture?
A. Photos must be less than 15 megabytes (MB) and be saved as: .jpg, .jpeg, .gif, .png, .bmp, .tiff, .tif, .pjpeg, or .x-png formatted files. Try resaving your photo with a decreased resolution (e.g. 72 pixels per inch) or decreased image size. Also ensure your computer device supports Flash (see above). If you still experience problems, please contact us at Team@DogHeirs.com.
Q. How can I upload or add a photo to my Profile?
A. To add a photo to your Profile follow these steps:
- Go to Home and under Dashboard select "Profile"
- Click on "Choose File" under "Choose a photo for your profile" on the right.
- Select a photo from your computer. Once selected you should see the file name in the blank field box. Ensure the photo you are uploading is not larger in size than 15 MB and is formatted as a: .jpg, .jpeg, .gif, .png, .bmp, .tiff, .tif, .pjpeg, or .x-png
- Click on the orange "Save Changes" button on the bottom right of the page.
- To check your profile picture click on your Username at the top right of the page next to "Log Out" (and above the navigation bar).
Q.How can I change my Profile's photo?
A. To change your Profile photo to a photo already uploaded to DogHeirs follow these steps:
- Go to Home and select "Photos" under your Dashboard.
- Select the thumbnail of the photo you want to use and click on it.
- Select the "Make this my profile photo" link located above the photo.
- The selected photo will be changed automatically. To check your profile picture click on your Username at the top right of the page next to "Log Out" (and above the navigation bar).
To change your Profile photo to a new photo, follow the steps outlined above on uploading/adding a photo to your Profile.
Q.How do I upload a photo to DogHeirs?
A. Follow these steps to upload a photo:
- Go to Home and select "Photos" under your Dashboard.
- Click "New Photo" under Manage on the right of the page.
- Click on the "Choose File" button. Select the photo from your computer. Once selected you should see the file name in the blank field box.
- Add a name and description (optional)
- Click the orange "Create" button.
To upload more than one photo at a time click on "Want to upload multiple files at once?" A maximum of 5 photos can be uploaded (they must be under 15MB each.
Q. How can I edit or delete a photo?
- Go to Home and select "Photos" under your Dashboard.
- Click on the thumbnail of the photo you wish to edit or delete.
- Click on "Edit" or "Delete" above the photo.
Q. How do I add a dog profile?
A. Go to the "My Dogs" section on the main menu and click on "Add a dog to my profile". Mandatory fields include: Name, Sex and Breed. All other fields are optional. If you have a mixed breed dog, select this from the drop down list.
Q. How do I update my dog's profile?
A. Go to the "My Dogs" section on the main menu and click on "Edit" beside your dog's name to update your dog's profile at any time.
Q. How do I add my dog's birthdate?
A. Simply select the calendar icon to the right of the blank field, select the date, and click 'OK'. You won't be able to type in the date manually.
Q. Can I keep details of my dog private?
A. Your dog's 'Public Profile' only displays medical and registration information you are comfortable sharing with the entire community. You can choose not to display your medical records and registration details from public view by checking off the appropriate boxes (Hide) when you create or edit your dog's canine profile in the "My Dogs" section.
Q. Will my information or the information about my dog be personally identifiable, or will the information contributed be anonymous?
A. With respect to your own personal information, the only absolute requirements are that you use a valid email address and that you must be at least 13 years of age. We require also a login username, and we request a real name as well. The intention of DogHeirs is to build a site where members can make professional recommendations for products and services as well, so submitting full (real) names provides greater credibility to the recommender and recommended.
Members have the opportunity to provide information about their profession, website, telephone, etc., but this is not required and was built solely for the benefit of members who wish to share that information to promote their dog-friendly businesses or themselves.
With respect to canine information, we hope that all information provided will be valid. Currently, members have the option to not show their dog's medical records and registration information. With human health records, GINA prevents the use of genetic information to discriminate against individuals seeking employment, insurance, etc. In a similar vein, canine records submitted to DogHeirs will never be released to third-parties seeking to discriminate against an animal and its owner.
We believe that medical tests aid in the identification, prevention and treatment of disease, and that the use of test results to the detriment of its subject discourages people from acquiring medical information. Our goal in forming this company is to empower healthy decisions, which was a key goal in creating DogHeirs.
Q. How do I report my dog as lost?
A. Go to My Dogs and select the profile of the dog that is missing. If you haven't set up a dog profile, add one. Under "Ask for Help" click on "Report Lost" and follow the steps. Clicking on the links located under the NeighborHound Watch map will also link you to this page.
Q. How do I get a personalized search map for my lost dog?
A. Search maps are automatically created when you report your dog lost. They can be found as a link on your dog's profile, when your lost dog report is filed.
Q. Where is my lost dog report displayed?
A. When you report your dog lost, your dog's profile will automatically be displayed in the My Neighborhood section in three important ways: 1) marked on the NeighborHound Watch map. 2) on the NeighborHound Watch main page as a Lost Dog Alert for all members that live within 50 km to view and 3) all local parks pages located within 50 km radius of where your dog went missing.
Q. I take care of dogs while they await their forever homes. How can I identify them as available for adoption?
A. Foster parents and rescue workers of dogs can now indicate if a dog under your care is "adoptable". Go to the My Dogs section and look under "Manage Dogs". Make sure you add a profile for the dog first (see Adding a Dog Profile. Once you have a dog profile set up go to "Manage Dogs". On the far right of the page you will see a link "Adoptable" under the "Ask for Help" column. Select the dog profile you wish to change and click on the Adoptable link. This will toggle your dog profile so that it displays a message that the dog is available for adoption. The dog will be highlighted on our site in the "Community" section and our Adoptables page.
This service is provided to help to foster caregivers and animal rescues.
Q. How can I add my business or organization to my profile?
A. Go to the Dashboard on your Home page. Go to the text "I provide dog friendly products or services and want to get my skills and organizations listed on DogHeirs." Click on "Yes I'm an expert". Then select "Add a profile for your organization".
Name and Address is required. Other details are optional. In order for the street address to properly display on the NeighborHound Watch map, it needs to include the entire address and be formatted to include: Street number, Street name, City, Region, Postal Code, Country.
Q. How can I share a YouTube video?
A. You can share a YouTube video by adding it to an article / post. Simply follow the steps outlined here on how to share a YouTube video in an article.
Q. What is NeighborHound Watch?
A. The NeighborHound Watch Program provides free tools that allows dog lovers to share important safety information to protect dogs in local communities and beyond. Alerts for lost dogs and dangerous situations can be posted by every member of the Watch to help reunite lost dogs with their families and keep all dogs safe from harm. Visit the NeighborHound Watch to learn more.
Q. How can I post an alert?
A. Go to My NeighborHood. Under the map, click on "Add a NeighborHound Alert". Alerts can be for subjects like predatory wildlife sightings (e.g. coyotes), dog poisonings (environmental or criminal), product safety recalls (food, toys etc.) infectious disease outbreaks, or animal abuse. If the alert is not for a localized area (eg. for a street or city) but applies to a state or country, be sure to enter it as such. For example: Oregon, United States.
Q. How do I list an event to NeighborHound Watch?
A. Go to My Neighborhood. Under the map, click on "Add a Dog-Friendly Event or Meeting". Then enter the details of your event and click the "Create" button. Your event will be marked on the NeighborHound Watch map where the event is to be held and will disappear after the event is over.
Q. How can I get my organization listed on NeighborHound Watch?
A. Go to My Neighborhood. Under the map, click on "Add Your Dog Friendly Organization". Alternately, on the Home page, select "Yes, I"m an expert" under the Dashboard. Note, you must have a profile first, before adding your organization. Once you add the details of your organization and save it, it will be marked on the NeighborHound Watch map.
To fully enjoy the community features and tools on DogHeirs.com we recommend and support the following operating systems and Web browsers.
- PCs: Microsoft Windows 7 or higher with Internet Explorer, Chrome or Firefox web browsers.
- Macs: OSX or higher with Safari, Chrome or Firefox web browsers.
Any other questions?
Feel free to contact us.