Help

Need help? Browse the list of Frequently Asked Questions (FAQs) below or contact us at support@DogHeirs.com

Purchased a BarQR Tag or Label? Browse the BarQR FAQ for details on QR technology and support.

 

Account Questions

Q. Why can't I log in?

A. Make sure you have signed up for an account in the signup page at www.DogHeirs.com/signup first. Once you have signed up, you will receive an email from us with an activation code. If you have not received this message, check your email filters (and junk mail box) and make sure you allow mail from us (Team@DogHeirs.com). You can resend this activation email to yourself as well.

Make sure you have activated your account. Once you have activated your account by clicking on the link sent to you in the activation email after signing up, you should be able to log in using the username and password you have chosen. If you've forgotten either of these, just fill in your email address in our 'Forgot Password' or 'Forgot Username' pages, and wait for our email. If you have not received your activation email and can't find it in your email inbox or junk/spam box, just send us a note at support@DogHeirs.com and well get you in!

Make sure you have used the correct login username and password you have chosen for yourself. Your login username will be the unique word that does not contain numbers, spaces or special characters, and is NOT your email address. If you've forgotten either your username or password, just fill in your email address in our 'Forgot Password' or 'Forgot Username' pages, and wait for our email.

If you are still unable to log in using your correct username and password, send us a note at support@DogHeirs.com and we'll get you in!

 

Q. Why can't I upload my picture?

A. Photos must be less than 10 megabytes (MB) and be saved as: .jpg, .jpeg, .pjpeg, .gif, .png, or .x-png formatted files. Try resaving your photo with a decreased resolution (e.g. 72 pixels per inch) or decreased image size.

 

Q. How do I change the contact details on my profile?

A. Go to your Dashboard under the "Home" section on the main menu and select "Manage My: Profile".

 

Q. Can I keep my contact details private on my profile?

A. There are settings to control what information you choose to make visible to others on your profile and your dog's profile. Individuals can still contact you if you have hidden your contact details by signing in to DogHeirs and sending you a private message.

 

Q. How do I update my dog's profile?

A. Go to the "My Dogs" section on the main menu and click on "Edit" beside your dog's name to update your dog's profile.

 

Q. Can I keep details of my dog private?

A. Your dog's 'Public Profile' only displays medical and registration information you are comfortable sharing with the entire community. You can hide your medical records and registration details from public view by checking off the appropriate boxes (Hide) when you create or edit your dog's canine profile in the "My Dogs" section.

 

Q. Will my information or the information about my dog be personally identifiable, or will the information contributed be anonymous?

A. With respect to your own personal information, the only absolute requirements are that you use a valid email address and that you must be at least 13 years of age. We require also a login username, and we request a real name as well. You can choose to hide your contact details, if you wish, for added privacy. The intention of DogHeirs is to build a site where members can make professional recommendations for products and services as well, so submitting full (real) names provides greater credibility to the recommender and recommended. Members have the opportunity to provide information about their profession, website, telephone, etc., but this is not required and was built solely for the benefit of members who wish to share that information to promote their businesses or themselves.

With respect to canine information, we hope that all information provided will be valid, as we intend to aggregate this data to perform research on genetic and infectious disease in dogs in the future. Currently, members have the option to ‘hide’ all medical records and registration information from public view, while maintaining a private view that can be printed, if so desired.

With human health records, GINA prevents the use of genetic information to discriminate against individuals seeking employment, insurance, etc. In a similar vein, canine records submitted to us will never be released to third-party vendors seeking to discriminate against an animal and its owner. We believe that medical tests aid in the identification, prevention and treatment of disease, and that the use of test results to the detriment of its subject discourages people from acquiring medical information. Our goal in forming this company is to empower healthy decisions, which was a key goal in creating DogHeirs.

 

Q. How do I add professional skills to my profile?

A. If you are a pet professional and would like to add your skills to your profile for other members to see, then go to your Home page and select "Yes, I"m an expert" under the Dashboard. Then drag and drop the dog-friendly skills that pertain to your business.

 

Q. Can I delete my profile?

A. Yes, of course. Just click on 'Deactivate my account' in your account settings, and your profile will no longer exist.

 

Q. Can I reactivate my profile after I have deactivated it?

A. Please contact us at Team@DogHeirs.com.

 

NeighborHound Watch Questions

Q. What is NeighborHound Watch?

A. The NeighborHound Watch Program provides free tools that allows dog lovers to share important safety information to protect dogs in local communities and beyond. Alerts for lost dogs and dangerous situations can be posted by every member of the Watch to help reunite lost dogs with their families and keep all dogs safe from harm. Visit the NeighborHound Watch to learn more.

 

Q. How can I post an alert?

A. Go to My NeighborHood. Under the map, click on "Add a NeighborHound Alert". Alerts can be for subjects like predatory wildlife sightings (e.g. coyotes), dog poisonings (environmental or criminal), product safety recalls (food, toys etc.) infectious disease outbreaks, or animal abuse. If the alert is not for a localized area (eg. for a street or city) but applies to a state or country, be sure to enter it as such. For example: Oregon, United States.

 

Q. How do I list an event to NeighborHound Watch?

A. Go to My Neighborhood. Under the map, click on "Add a Dog-Friendly Event or Meeting". Then enter the details of your event and click the "Create" button. Your event will be marked on the NeighborHound Watch map where the event is to be held and will disappear after the event is over.

 

Q. How can I get my organization listed on NeighborHound Watch?

A. Go to My Neighborhood. Under the map, click on "Add Your Dog Friendly Organization". Alternately, on the Home page, select "Yes, I"m an expert" under the Dashboard. Note, you must have a profile first, before adding your organization. Once you add the details of your organization and save it, it will be marked on the NeighborHound Watch map. 

 

Reporting a dog lost or available for adoption

Q. How do I report my dog as lost?

A. Go to My Dogs and select the profile of the dog that is missing. Under "Ask for Help" click on "Report Lost" and follow the steps. Clicking on the links located under the NeighborHound Watch map will also link you to this page.

 

Q. How do I get a personalized search map for my lost dog?

A. Search maps are automatically created when you report your dog lost. They can be found as a link on your dog's profile, when your lost dog report is filed.

 

Q. Where is my lost dog report displayed?

A. When you report your dog lost, your dog's profile will automatically be displayed in the My Neighborhood section in three important ways: 1) marked on the NeighborHound Watch map. 2) on the NeighborHound Watch main page as a Lost Dog Alert for all members that live within 50 km to view and 3) all local parks pages located within 50 km radius of where your dog went missing.

 

Q. I take care of dogs while they await their forever homes. How can I identify them as available for adoption?

A. Foster parents and rescue workers of dogs can now indicate if a dog under your care is "adoptable". Go to the My Dogs section and look under "Manage Dogs". On the far right of the page you will see a link "Adoptable" under the "Ask for Help" column. Select the dog profile you wish to change and click on the Adoptable link. This will toggle the dog profile so that it displays a message that the dog is available for adoption. The dog will also be highlighted on our site in the "Community" section.

Any other questions?
Feel free to contact us.