A veteran with disabilities was unable to attend a friend’s birthday party because her service dog was denied access to the restaurant where it was held. Jackie Milhomme said the owner of a café in Hartford, Connecticut refused to let her dog Jesse inside, even though the service dog was wearing a clearly marked vest and she had his registration and paperwork.
Jackie said that the owner at Nate's Café and Lounge told her that dogs were not allowed into the restaurant. "I said yes he is. It's a federal law I can have him," she said. "He is a working service dog. His vest states as such. I tried to show the gentleman his papers and his ID and he brushed me off with that."
Jackie was so frustrated and upset she left rather than push the matter. “I went out to the car and I sat there and cried for about 15 minutes."
Jackie was with the Connecticut Army National Guard and served a tour in Iraq. She got Jesse a year ago to help her cope with the after effects of her time in Iraq. Jesse keeps by her side and helps her with her nightmares and flashbacks and keeps her calm when out in public.
According to WHDL News, some customers who were at the restaurant that night said they saw the owner ask Jackie not to bring the dog back inside.
Jackie is considering making a formal written complaint to the the Federal Americans with Disabilities Department. The Department said they will investigate to make sure the establishment is in compliance once they receive her written complaint.
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