well, well, well... i got a letter from hooters offering me a free meal! wowee! that so makes up for denying me access as a PWD with a service animal and humiliating me to tears. (sarcasm)
here are the contacts from hooters who were also cc'd in the email, which i will post as soon as i figure out how to do so. more people for us to write regarding their hideous actions not just toward me, but to disabled vets and so on.
"John Pardini" email@example.com>, "Bruce Marano" firstname.lastname@example.org>, "Jim Mallam" <JMallam@hooters.com>, "Alexis Aleshire" <AAleshire@hooters.com>, "Randi Revell" <email@example.com>, "Sara Kinner" <firstname.lastname@example.org>
Dear Mrs. Beverly Kona-Armstrong:
At Hooters, we take pride in ensuring customer satisfaction. We strive to provide you with the best possible service, and when you advise we have failed to meet your expectations, it is important for us to know.
All guests of Hooters are entitled to the same friendly service, treatment, privileges, accommodations, and products regardless of their race, color, religion, national origin, gender, age, or disability or any characteristic protected by law. We deeply value your relationship with and remain committed to providing you with the highest level of service simply because our customers deserve the very best. Following your recent visit to Hooters, we received both a telephone call and emails from you and your husband, sharing your experience. Taking the time to talk with us was enough to promptly review this matter and your expressed concerns.
Upon thorough review of the situation, be assured that we have taken corrective measures to prevent such occurrences in the future. Moreover, in our commitment to strive for perfection, we have taken steps to ensure that this will never happen by providing continuing training and information to management and staff. We understand it is significant to recognize Service animals are animals that are individually trained to perform tasks for people with disabilities and will educate our team to recognize multiple Service animals may also be required.
Please accept our apologies for the less-than-satisfactory experience. As a gesture of concern over this matter, and in an effort to restore your faith in our restaurant, we would appreciate having the opportunity to welcome you back as our guest for dinner, at our expense. At your convenience, please contact me directly so that I may personally look after all arrangements. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at email@example.com by phone at (559) 272-8186.
We look forward to serving you again soon!
Lynette Abeldano Human Resources
HOOTERS OF NATOMAS 3541 TRUXEL RD, SACRAMENTO, CA 95834
P.O.BOX 27080, FRESNO, CA 93729
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